RETURNS & REFUNDS

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All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. While the returned package is in transit it is under the customer's responsibility. Therefore we always advice using a courier with a traceable service. 

To be eligible for a full refund you must return the product(s) in unused condition including original and intact labels, hang tags and packaging.

Please make sure to fill out the enclosed return form and send everything to:

Heartmade
Pilestræde 6
1112, Copenhagen K
Denmark
Att.: RETURNS & REPAIRS *

* For returns outside of EU, please remember to write “RETURNS & REPAIRS” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.

 

REFUNDS

Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund.