Trading conditions
GENERAL INFORMATION
www.heartmade.dk (hereinafter the Website) offered by:
PBO A/S
Brunbjergvej 5
Denmark
CVR no. 44511509
If you experience problems with your order on the website or with other use of the website, please contact customer service on phone +45 8742 8600 or email shop@heartmade.dk.
IMPORTANT NOTICE
Please read the terms and conditions carefully before ordering items from the website.
These trading conditions (the "Terms") apply when you order or purchase goods on the Website. The Trading Terms may be updated from time to time (for example, to reflect changes in technology, our business model, our system capabilities or in relevant laws and regulations), and therefore we ask that you agree to the Terms each time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means PBO-Group.
If you do not accept the Terms, you cannot order or purchase goods on the Website.
You have the right to withdraw from this agreement without reason within 14 days of the day on which you or a third party specified by you, but not the carrier, takes physical possession of the goods. Read more under "Right of withdrawal".
The defect rules of the Purchase Agreement apply to your purchase, which means that you have certain statutory guarantees for the contractual nature of the goods. Read more under "Defective goods and incorrect goods".
ORDER
The online store is open 24 hours a day, but can be closed due to maintenance. We try as far as possible to carry out such maintenance during the night hours.
PBO Group accepts and dispatches orders under normal circumstances within 1-2 working days. The usual delivery time is 2-5 working days. There may be longer delivery times in connection with sales, public holidays, etc.
For deliveries outside Denmark, however, a longer delivery time must be expected.
For deliveries to countries outside the EU, local VAT and customs duties must be charged, which are paid by the recipient.
You must be at least 18 years old to purchase items on the Website and hold a valid credit card accepted by us. If you are under 18 years of age, you must have a legal basis to enter into an agreement with us.
We reserve the right to cancel the purchase agreement in any of the following situations, without being liable for compensation or other costs:
* Your payment information is not correct or cannot be verified
* Your order was placed with the intention of committing fraud etc. or submitted in connection with a criminal offense or other illegal activity
* An accidental error occurs on the Website, e.g. a payment error etc.Eq.
* We have reason to believe you are under 18 years of age
At what point in the ordering process are you bound of your order?
Before placing the order, you have the opportunity to change the information you have entered, including delivery and invoice information or payment information. You also have the option to change the items or remove items from your shopping cart.
When you click "Buy and pay", a receipt will appear on your screen. From that point on, you are bound by the purchase agreement. Please read more under "Right of withdrawal". Please contact our Customer Service if you made a mistake when placing the order - they are ready to help you.
You receive an order confirmation in an email.
After the conclusion of the agreement, the rules on the right of withdrawal apply, see below.
AGREEMENT LANGUAGE
The agreement can only be concluded in Danish.
ACCESS TO THE AGREEMENT
You will receive via email a confirmation of the content of the agreement as well as a copy of these Terms. We store concluded agreements, including the order confirmation, for a certain period of time, and we recommend that you also save these documents, as they will not necessarily be available on the Website afterwards. Please read more under "Track your order and view history".
ANTIFRAUD MEASURES
In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification check. The verification check may include the data that you send when you order on the Website, including your address and payment information.
MEANS OF PAYMENT
We accept the following means of payment
* Dankort
* MasterCard
* Maestro
* American Express
* Visa
* Mobilepay (offered to customers in Denmark)
CHECK DIGITS (Credit Card verification number (CVV))
If you pay by credit card, you will be asked to enter the card's check digit. You will find the three check digits on the back of your credit card, usually on the right side of the back of the credit card. The check digits are necessary for the payment to be completed and to maintain a high level of security. There may also be other corresponding security measures
PAYMENT PROCEDURE
Once your item leaves our warehouse for delivery, your payment will be debited to selected payment service.
Costs relating to delivery, freight or postage may vary and are added to each order.
CURRENCY
The prices on the website are shown in Danish kroner when ordering from Denmark and in euros from other countries. Your delivery address determines which currency you will be charged for.
Please note that the change of country to which the delivery is to take place may affect the price and delivery costs.
DELIVERY TERMS
Items will be delivered to the delivery address specified in the order. We only deliver to private and business addresses - not to PO boxes.
Your item will be delivered on weekdays, Monday to Friday. The time of delivery depends on the country in which the delivery takes place and which carrier is used.
Please note that you bear the risk of the item after delivery. If the packaging appears to be damaged, you should refuse to receive the item. If you wish to complain about any errors and omissions, you must inform us of this, read more under "Defective goods and incorrect goods".
SEPARATE DELIVERIES
If your order consists of several items, we reserve the right to make separate deliveries. Separate deliveries may be required if certain items are delayed or out of stock at the time of order. You will be informed that your order is subject to separate deliveries. You will not be charged additional delivery costs for separate deliveries.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this agreement without reason within 14 days.
The cancellation period expires 14 days after the day on which you or a third party indicated by you, but not the carrier, gets physical possession of the goods.
In the case of several different items ordered in one order but delivered individually (i.e. separate deliveries), the cancellation period expires 14 days after the day on which you or a third party indicated by you, but not the carrier, gets physical possession of the last item.
In the case of an item consisting of several lots or parts, the cancellation period expires 14 days after the day on which you or a third party indicated by you, but not the carrier, receives the last lot or part in physical possession.
To exercise the right of withdrawal, you must notify us (see contact details below) of your decision to withdraw from this agreement in an unequivocal statement -e.g.e.g per e-mail.
The cancellation period is met if you send your notice of exercising the right of cancellation before the cancellation period has expired.
costs resulting from your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement . We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.We may withhold the refund until we have received the goods back or you have provided evidence of having returned the goods, whichever is the earliest.
You must bear the direct costs in connection with returning the goods.
You must return the goods or hand them over to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal from the agreement. The deadline is met if you return the goods before the expiry of the 14 days.
We recommend that you save the postal receipt as proof that you have delivered the package to the post office/carrier.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods.
. Can you already ascertain the lack etc. at the time the carrier wishes to make delivery, you should refuse to accept the item.In the event of a defective item or incorrect item, you can choose from the following options:
* Return the item and get a refund of the purchase price and all delivery costs when our Customer Service has processed the returned item,
* Return the item and receive an equivalent item when our Customer Service has processed the returned item, provided we can deliver an equivalent item, or
* Keep the item and request a proportional reduction of the purchase price
When you contact Customer Service, you must state the order number, possibly item number, and describe what is wrong with the item, etc.
You are not responsible for costs associated with the return of a defective item or an incorrect item. We will of course refund the purchase price and the original delivery costs when we have received the item back, unless you get a new item to replace the original item.
OTHER MATTERS
Updating the website
We do our best to update the Website and ensure that prices, offers, descriptions and other information about the goods are correct. However, misspellings, errors in prices, offers, descriptions and other information about the goods can occur and sometimes we discover that the price of an item is stated incorrectly.
FORCE MAJEURE
We will not be liable for any delay or failure to perform our obligations under the Terms if the delay or failure is due to events beyond our reasonable control.
ENTIRETY OF AGREEMENT
These Terms constitute the entire terms of the agreement between us.
INVALIDITY
If one or more of the provisions in the Conditions should be declared wholly or partially invalid, the other provisions will continue to apply.
ASSIGNMENT
We are entitled to assign our rights and obligations under the agreement concluded with you to third parties. The handover is, of course, conditional on the standard of the service you receive not deteriorating. We will notify you of any transfer. By accepting these Terms, you consent to any such future transfer. At the same time, you accept that from the time we have notified you of the transfer, your rights can only be asserted against the relevant third party.
PERSONAL DATA
We treat your personal data confidentially. Please read our Personal Data Policy, which explains how we use the personal data that you give us in connection with the ordering procedure and your use of the Website in general.
which you have purchased from us. Our Customer Service can be contacted both by telephone, per email and per regular mail. You can find the contact information for our Customer Service under 'General information' above.
You can also submit a complaint about a product you have bought from us to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via Klageportalen for Nævnenes Hus
You can also use the EU Commission's online complaints portal when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can file the complaint at the following link: http://ec.europa.eu/odr. When submitting a complaint, please provide our email address shop@heartmade.dk.
CHOICE OF LAW AND JURISDICTION
Any agreement entered into between us using these Terms and Conditions is governed by Danish law. Any dispute that may arise in connection with our agreement, including the existence or validity of the agreement, must be brought before a competent court in Denmark.